1. Return & Refund Policy

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At Nya’s Club, we prioritize the health, safety, and comfort of your little ones. If you are not completely satisfied with your purchase, we are here to help.

Returns & Exchanges

• Return Window: You may return eligible items within 30 days of delivery.

• Condition of Items: Due to safety and hygiene standards for baby essentials, diapers, wipes, and personal care products must be unopened, unused, and in their original sealed packaging to qualify for a return or exchange.

• Non-Returnable Items: Opened packages of diapers, wipes, or hygiene products cannot be returned or refunded unless defective.

Return Process

1. Contact our support team at nyasclub@gmail.com with your order number and item details.

2. Once approved, you will receive instructions on where to send your package.

3. Customers are responsible for return shipping costs unless the return is due to an error on our part or a defective product.

Refunds

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed back to your original payment method within 5–7 business days.

 

2. Privacy Policy

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Nya’s Club Privacy Policy

Effective Date: August 17, 2026

Nya’s Club (“Nya’s Club,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide when you visit our website, communicate with us, place an order, or use our products and services.

This Privacy Policy explains what information we may collect, how we use it, how we protect it, when we may share it, and the choices available to you.

1. Information We Collect

Depending on how you interact with Nya’s Club, we may collect information such as:

Contact and Customer Information

• Full name

• Telephone number

• Email address

• Delivery address

• Billing or payment-related information

• Information you provide when contacting customer service

Order Information

• Products purchased

• Quantities and sizes

• Order history

• Delivery or collection information

• Payment method and payment status

• Customer service communications relating to an order

Customer Preferences
With your consent where appropriate, we may maintain information about product preferences and purchase history to provide a more personalized shopping experience.

Website and Technical Information
When you use our website, certain technical information may be collected automatically, such as device type, browser information, IP address, pages visited, and general website usage information.

2. How We Use Your Information

We may use personal information to:

• Process and fulfill orders.

• Confirm purchases and payments.

• Arrange deliveries or customer collection.

• Communicate with you about your orders.

• Respond to questions and customer service requests.

• Provide product information and recommendations.

• Improve our products, services, website, and customer experience.

• Maintain customer and business records.

• Prevent fraud, misuse, or unauthorized activity.

• Manage customer feedback and reviews.

• Administer loyalty, rewards, subscription, or promotional programs where offered.

• Send promotional communications where you have provided appropriate consent or where otherwise permitted by applicable law.

Nya’s Club’s business plan specifically provides for customer purchase histories to be used, with customer consent, for recommendations, restock notifications, promotions, birthday offers, and loyalty programs. 

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3. Customer Purchase History and CRM

With customer consent where appropriate, Nya’s Club may securely maintain customer purchase history in its Customer Relationship Management (CRM) system.

This information may be used to:

• Recommend appropriate products as a child grows.

• Recommend complementary products.

• Notify customers when products are back in stock.

• Inform customers about relevant promotions.

• Send birthday greetings or special offers.

• Invite customers to loyalty and rewards programs.

• Improve customer service and the overall shopping experience.

Our operational plan specifically provides for customer purchase history to be maintained securely in the CRM with customer consent. 

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4. WhatsApp, Facebook, Instagram and Other Communication Channels

Customers may communicate with Nya’s Club through channels including:

• WhatsApp Business

• Facebook Messenger

• Instagram Direct Messages

• Email

• Telephone

• Our website

• Other communication channels that Nya’s Club may introduce

Information you provide through these channels may be used to respond to your inquiry, process an order, provide customer support, arrange delivery, or otherwise provide requested services.

These platforms are operated by third-party companies. Their own privacy policies and terms may also apply to information processed through their services.

Nya’s Club’s operating plan identifies WhatsApp Business as a primary ordering and customer-support channel, alongside the website, Facebook, Instagram, telephone and other communication channels. 

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5. Payment Information

Nya’s Club may offer payment methods including cash, bank transfer, digital payment solutions, and debit or credit card payments through available online payment platforms.

Where payment is processed through a third-party payment provider, that provider may process payment information according to its own privacy policy and security practices.

Nya’s Club does not intentionally store customers’ full payment card numbers when payment processing is handled by an external payment provider.

Our business plan identifies secure payment processing as part of Nya’s Club’s technology and operating systems. 

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6. Cookies and Website Technologies

Our website may use cookies and similar technologies to help:

• Operate and maintain the website.

• Remember certain preferences.

• Understand how visitors use the website.

• Improve website performance.

• Support analytics and marketing activities where applicable.

You may be able to control or restrict cookies through your browser settings. Disabling certain cookies may affect some website functionality.

7. How We Share Information

Nya’s Club does not sell or rent your personal information.

We may share information when reasonably necessary to operate our business and provide requested services, including with trusted service providers such as:

• Payment processors

• Delivery and logistics providers

• Website and e-commerce service providers

• Cloud and technology service providers

• Customer relationship management providers

• Communication platforms

• Analytics or website service providers

• Professional advisers or service providers where necessary

We may also disclose information when required by law, legal process, court order, or to protect the rights, property, safety, or security of Nya’s Club, our customers, employees, or others.

8. Data Security

Nya’s Club takes reasonable steps to protect customer and business information against unauthorized access, loss, misuse, alteration, or disclosure.

Our cybersecurity approach includes measures such as:

• Strong password practices.

• Multi-factor authentication where available.

• Secure cloud-based business systems.

• Regular data backups.

• Antivirus and security software.

• Restricted access to sensitive information based on employee responsibilities.

• Secure payment systems.

No method of transmitting or storing information can be guaranteed to be completely secure. Therefore, while we take reasonable precautions, we cannot guarantee absolute security.

Nya’s Club’s 2026 risk-management plan specifically identifies protection of customer information, secure cloud systems, strong passwords, MFA, backups, security software and role-based access as cybersecurity measures. 

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9. Data Retention

We retain personal information for as long as reasonably necessary to:

• Provide our products and services.

• Complete and maintain transaction records.

• Provide customer support.

• Maintain appropriate business records.

• Resolve disputes.

• Prevent fraud or misuse.

• Comply with legal, regulatory, accounting, or other applicable obligations.

• Protect our legitimate business interests.

When information is no longer reasonably required, we may securely delete, anonymize, or otherwise dispose of it where appropriate.

10. Your Privacy Choices and Rights

Depending on applicable law, you may have rights concerning your personal information, including the ability to:

• Ask what personal information Nya’s Club holds about you.

• Request correction of inaccurate information.

• Request deletion of personal information where appropriate.

• Withdraw consent where processing is based on consent.

• Request that promotional communications stop.

• Ask questions about how your information is being used.

Some information may need to be retained when required for legal, accounting, transaction, security, dispute-resolution, or legitimate business purposes.

To make a privacy request, please contact Nya’s Club using the contact information provided below.

11. Marketing Communications

If you choose to receive promotional communications from Nya’s Club, we may send information about:

• New products

• Promotions

• Discounts

• Loyalty rewards

• Special events

• Restocked products

• Subscription services

• Other relevant Nya’s Club offers

You may request to stop receiving promotional communications at any time.

Stopping promotional communications will not prevent us from sending necessary transactional or service-related messages, such as order confirmations or delivery updates.

12. Children’s Privacy

Nya’s Club sells products intended for families, babies, and children. However, our online services are directed toward parents, caregivers, adults, and other customers who are able to place orders.

We do not knowingly seek to collect personal information directly from children for the purpose of making purchases.

If you believe that a child has provided personal information to Nya’s Club without appropriate authorization, please contact us so that we can review the situation and take appropriate action.

13. Third-Party Websites and Services

Our website, social-media pages, communications, or other services may contain links to third-party websites or services.

Nya’s Club is not responsible for the privacy practices, security, content, or policies of third-party websites or platforms.

We encourage customers to review the privacy policies of third-party services before providing personal information to them.

14. Changes to This Privacy Policy

Nya’s Club may update this Privacy Policy from time to time to reflect changes in our business, technology, services, or legal and regulatory requirements.

When we make changes, we may update the Effective Date shown at the beginning of this policy.

Customers are encouraged to review this page periodically for updates.

15. Contact Nya’s Club About Privacy

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

Nya’s Club
Roseau, Commonwealth of Dominica
Email: nyasclub@gmail.com
Telephone: 1 (767) 316-3910
Website: www.nyasclub.com

We will make reasonable efforts to respond to privacy-related inquiries and requests in a timely manner.

16. Consent

By using the Nya’s Club website, submitting information to us, or placing an order, you acknowledge that you have had an opportunity to review this Privacy Policy.

Where applicable law requires specific consent for a particular use of personal information, Nya’s Club will seek that consent separately.

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3. Terms & Conditions (Terms of Service)

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Welcome to nyasclub.com. By accessing or purchasing from Nya’s Club, you agree to comply with and be bound by the following Terms and Conditions.

General Terms

• By placing an order, you confirm that you are at least 18 years old or accessing the site under the supervision of a parent or guardian.

• We reserve the right to refuse service, terminate accounts, or cancel orders at our discretion.

Product Information & Pricing

• We strive to ensure product descriptions, images, and prices for baby diapers and care items are accurate. However, errors may occur. We reserve the right to correct any pricing or product details and cancel orders placed with incorrect details.

Limitation of Liability

• Nya’s Club shall not be liable for any indirect, incidental, or consequential damages resulting from the use or inability to use our website or products purchased through the store.

• Always inspect product packaging before use on infants and follow manufacturer guidelines for diaper sizing and safe use.